Ordering related questions

How do I use my coupon?

During checkout, you should see a line of text saying "Apply a coupon".  (At Cart Page)   Enter your coupon here and click "APPLY". Your coupon will be verified and if it's valid it will be added to your order.

What are the free shipment limits?

We have 2 options: Registered air mail: Free over 199 USD total orders. DHL Express: Free over 500 USD total orders. We suggest increasing your total order for better & reliable DHL express shipment. Registered air mail shipment's time & quality v...

Where is my bill?

We are shipping bills with orders. Also you can request your order's bill, invoice by contacting us. You can use contact form above.

How much do you charge for shipping?

Shipping costs are flat at our site. 9.95$ for air mail and 32.95$ for DHL express. Tip : if your order is more than 199$, we'll ship it for free with air mail and if it is more than 500$ we will ship with DHL express free.!

I didn't receive a confirmation email

Confirmation emails can take a bit to send. Please wait for at least 15 minutes, and if it still hasn't arrived, try resending it.  Be sure to also check your spam folder!  You can also contact through our contact form.

I can't access my account anymore

If you've forgotten your password, simply click the "Forgot Password" button at the login screen and follow the steps.  Password Reminder Page If you can't access your account for a different reason, please contact customer support for further ass...

How can I send Western Union Payment?

You can choose western union option at last order page (checkout). After that please write down western union information (Receiver name, surname, City, Country). You can make payment at any western union office, after that you need to send us the...

Where is your company?

Our company (JSumo, M5 Industry Mechatronics Inc.) is estabilished in Istanbul, Turkey. We are shipping parts from here our Istanbul, facilities.

Do you have Paypal?

Unfortunately we don't have. Paypal is closed it's all processes for Turkey due to political issues. You can read more info here: https://www.paypal.com/us/self... https://www.cnet.com/news/payp... We are very sorry for this situation. We hope in ...

How to Order from JSumo?

Which payment methods you accept?

We accept these payment methods. Credit Card & Debit Cart Payment We accept Visa & Mastercard debit and credir card payments. Payments made through SSL secure page. Unfortunately we don't have Paypal for credit card payment. It is explained at las...