Shipment & Returns

Generic questions about JSumo Shipments.

Which countries you make shipment?

Nearly all!  If your country has a DHL Express office we are making shipment. Also we work with slower and semi trackable registered air mail option too.  We have only small exclusion for Russia....

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By Erick

updated 7 months ago

How long it takes for the order to reach me?

It depends on shipment type and country. If you had chosen registered air mail it can take several weeks to 2 month arrival depending on transit times. Shipments leave our country (Turkey) fast in...

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By Erick

updated 7 months ago

Do you make shipment to UK?

Yes we make shipments to UK. There is 2 shipment methods for it. $9.95 air mail and $32.95 DHL Express. Registered air mail arrival time can take 3-6 weeks where as DHL express overall time is 2-4...

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By Erick

updated 6 months ago

Why haven't I received my order yet? Shipment delays for Countries

We're sorry your order hasn't been delivered yet. Delivery depends on your country. Below are approximate times for Air mail (slower) and DHL Express (faster, recommended). Air Mail Europe: 2-3...

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By Erick

updated 6 months ago

Do you make shipment to Australia?

Yes we make shipments to Australia. There is 2 shipment methods for it. $9.95 air mail and $44.95 DHL Express. Registered air mail arrival time can take 2-3 weeks where as DHL express overall time...

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By Erick

updated 6 months ago

Do you make shipment to Philippines?

Sure! We make shipments to Philippines as usual. For Philippines, we have 2 shipment methods, registered air mail and DHL express. Registered air mail can take 4-6 weeks, where as DHL express takes...

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By Erick

updated 6 months ago

What is your return policy?

You may return a product for refund or exchange (if due to our error) within 30 days of the order shipment date. (The order shipment date and order notification are provided to you by email). All...

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By Erick

updated 6 months ago

I received wrong or damaged product

First of all we are sorry for this problem. Just contact us within 30 days of the item's original shipping date to arrange for the return of your purchase.  Send us photo of wrong product. And we...

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By Erick

updated 6 months ago

Do you make shipment to Gulf Countries? (Saudia Arabia, Oman, Qatar, Kuwait...)

Yes we make shipments to all gulf countries. For these countries, we have 2 shipment methods, registered air mail and DHL express. Registered air mail can take 4-6 weeks, where as DHL express takes...

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By Erick

updated 6 months ago

Do you make shipment to Colombia?

Sure! We make shipments to Colombia as usual. For Colombia we have 2 shipment methods, registered air mail and DHL express. Registered air mail can take 4-6 weeks, where as DHL express takes 3-4...

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By Erick

updated 6 months ago

Do you make shipment to Romania?

Yes we make shipments to Romania. There is 2 shipment methods for it. $9.95 air mail and $44.95 DHL Express. Registered air mail arrival time can take 2-3 weeks where as DHL express overall time is...

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By Erick

updated 6 months ago

Do you make shipment to Ecuador?

Yes we make shipments to Ecuador. There is 2 shipment methods for it. $9.95 air mail and $44.95 DHL Express. Registered air mail arrival time can take 4-6 weeks where as DHL express overall time is...

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By Erick

updated 6 months ago

Do you make shipment to Peru?

Yes we make shipments to Peru. There is 2 shipment methods for it. $9.95 air mail and $44.95 DHL Express. Registered air mail arrival time can take 4-6 weeks where as DHL express overall time is...

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By Erick

updated 6 months ago

Do you make shipment to Mexico?

Yes we make shipments to Mexico as usual. For Mexico we have 2 shipment methods, registered air mail and DHL express. Registered air mail can take 4-6 weeks, where as DHL express takes 3-4 day. So...

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By Erick

updated 6 months ago

Where is your company?

Our company (JSumo, M5 Industry Mechatronics Inc.) is estabilished in Istanbul, Turkey. We are shipping parts from here our Istanbul, facilities.

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By Erick

updated 6 months ago